Exchanges first
Customers see “Exchange with the same product, in a different variant” before they see a refund, plus a picker for any other product that's in stock and published, with prices.
Shopify app · coming to the App Store
Returns that come back as exchanges
Give customers a return portal on your own store. They find their order, pick a reason and choose a refund, a different size, colour or product, or store credit. You approve it in one click, and Shopify does the rest.
Free plan with 20 requests a month · Shiprocket, Delhivery and Blue Dart pickups · Built for Indian D2C brands
How it works
Four stages, each with its own colour
The same stages run through your dashboard, your board view and every email your customer gets, so everyone knows where a return stands.
-
1
Requested
The customer opens
/apps/returnson your store, enters the order number and email, picks items, a reason and proof photos you ask for. -
2
Approved
You accept it, or rules accept it for you. For exchanges, the replacement order is created at once and held until the item is on its way back.
-
3
Shipping back
Book a reverse pickup with Shiprocket, Delhivery or Blue Dart from the request. The tracking number goes to your customer automatically.
-
4
Done
Refund through Shopify, release the replacement, or send a store-credit code. The customer gets a clear email, with products they might like next.
Features
Keep the sale, even when the item comes back
Everything a growing store needs to run returns without spreadsheets or back-and-forth emails.
Store credit that isn't wasted
A single-use Shopify code, or native store credit. If a customer spends only part of a code, we find the leftover and send a new code for the rest.
Courier pickups
Book and track reverse pickups with your own Shiprocket, Delhivery or Blue Dart account, straight from the request.
Your rules
Return window, delivered-only, proof photos you name yourself, email verification codes, restocking fees and auto-approve rules.
Revenue booster
After a return is sorted, show a few products you pick, with an optional thank-you discount applied automatically.
Built for a team
Table or board view, filters for overdue and flagged requests, roles for staff, alerts to several inboxes, and one overview across all your stores.
Customer portal
Only live products, priced up front
The exchange picker shows only what's in stock and on your online store, with prices, so customers choose with confidence and the swap goes through.
- Runs on your own storefront domain
- Your logo and store menu on the Scale plan
- Works on phones, where most returns start
Customer emails
Customers always know what's happening
A friendly letter at every step: request received, accepted, pickup booked, item received, refunded, credited or replaced. Each one carries a progress tracker and the items.
- Write your own wording with placeholders (Pro)
- Send from your own email domain (Scale)
- Replies go straight to your support inbox
Pricing
Start free, pay as you grow
Billed every 30 days through Shopify. Upgrade, downgrade or cancel any time.
Free
$0
20 requests a month
- Return portal with refunds and exchanges
- Shiprocket and Delhivery pickups
- Photo proof, delivered-only and email codes
- Customer emails at every step
Most popular
Pro
$9.99/month
75 requests a month
- Everything in Free
- Store credit with an optional bonus
- Auto-approve, restocking fees, custom reasons
- Blue Dart pickups, analytics and CSV export
- Your own email wording, team roles
- Revenue booster, no AppSaaz branding
Scale
$19.99/month
200 requests a month
- Everything in Pro
- Your logo and store menu on the portal
- Emails from your own domain
- Conditional rules, overdue alerts, fraud checks
- Restock location, several stores in one view
Extra requests are $0.49 each, or buy a pack of 25, 50 or 100 at the same rate. You approve a monthly spending limit in Shopify, so there are no surprises.
FAQ
Questions merchants ask
Where does the return portal live?
On your own store, at yourstore.com/apps/returns, through a Shopify app proxy. Add it to your menu or footer, and link it from your order emails.
Do refunds and exchanges go through Shopify?
Yes. Refunds use Shopify's own refund on the original order, exchanges create a real Shopify order for the replacement, and store credit is a Shopify discount code or native store credit.
What about Cash-on-Delivery orders?
COD orders have no card payment to refund, so you can offer store credit or an exchange, or collect bank details for a manual transfer. Bank details are encrypted before they are stored.
What happens if I reach my spending limit?
We email you at 90%. At the limit the portal pauses and asks customers to email you, until you buy a pack, raise the limit or change plan. It reopens on its own at the next billing cycle.
Turn your next return into an exchange
AppSaaz Returns & Exchanges is coming to the Shopify App Store. Tell us about your store and we'll set you up early.
Or write to support@getsaaz.app